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Revenues and Benefits
 
  • Four-Star Service
    • Rotherham is one of the most disadvantaged areas in the Country, and Housing Benefit and Council Tax Benefit are important contributions to many household budgets. Prevention of benefit fraud, together with quick and efficient payment of benefits to all those entitled to them, helps support communities and the local economy.
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    RBT transformed a two-star Benefits Service into an acclaimed four-star service which is recognised as best practice Nationally.

    A comprehensive plan to turn the service round was drawn up and implemented following in-depth groundwork and consultation with customers.

    The time to process claims has fallen dramatically, Benefit Fraud management has been greatly improved, and errors significantly reduced.  Customer satisfaction is at record levels.
     
    The achievement is the result of an intense period of business transformation and business process re-engineering, followed by a change management programme, including organisation re-design, training and skills development, and knowledge transfer.
     
    We can help you achieve higher revenue collection, better fraud management and enhanced benefits compliance.
     
    Our experience of managing technology, cultural change and business process combines BT’s first class change management skills and the best of local government expertise.
     
    We offer a range of tailor-made services including:
     
    • Consultancy
    • Transformation services
    • Project integration
    • Telephony and networking
    • Business practice re-organisation change management
    • Project implementation

    To find out more, please contact us.

    This is a PDF icon Revenues and Benefits Service